Studio Manager

    Our Story

    Studio Three is searching for a Studio Manager to manage day-to-day operations at our flagship River North Location as we disrupt boutique fitness in Chicago.

    We are a small, dedicated group of professionals committed to providing a world-class experience in Interval, Cycle and Yoga. Ranked in the “Top 100 Places to Work 2019 by Crain’s Chicago Business,” Studio Three has a supportive, team-oriented, and innovative culture. If you are a passionate, hard-working, organized leader looking to break into the fitness world, this position is for you.

    Responsibilities

    Operations:

    Responsible for the overall upkeep, appearance, and functionality of the studio. Ensures operational efficiency and high levels of cleanliness throughout the studio. Responsible for maintaining a high level of customer service. Additional operational responsibilities include inventory control, payroll budget, and general club maintenance.

    • Creates and maintains written processes for assigned departments (i.e. Hospitality checklist, opening/closing checklist)
    • Sets up and maintains standards of cleanliness for Hospitality and Front Desk team, including all back of house spaces.
    • Sets and maintains a high standard for customer service of all front of house teams
    • Initiates and executes community-driven initiatives to build client engagement
    • Conducts daily walkthroughs of space to ensure the studio meets company and safety guidelines.
    • Maintains and purchases the inventory of supplies as necessary to operate the studio
    • Works with directors to ensure accurate supply levels in all studios, including but not limited to bikes, weights, and props
    • Works in collaboration with the Hospitality Managers to ensure a high level of cleanliness of the studio at all times, including ordering high-quality material
    • Completes payroll and compiles hourly budget reports on a weekly basis
    • Ensures communication materials with the team are up-to-date (communication binder)
    • Spends time at the front desk, especially during peak hours, to ensure appropriate systems are in place and that cleanliness and organization are a priority.
    • Constantly innovating to improve systems, customer service, and efficiency.

    People:

    Responsible for the performance and development of the staff. Other responsibilities include: recruiting, hiring, and making the schedule.

    • Manages (trains, motivates, directs, and coaches) all studio staff, creating and maintaining a team that is highly personable, client-oriented, and committed to achieving and exceeding both the studio and company goals
    • Fosters a culture of teamwork, openness, and transparency.
    • Documents and holds team accountable to their job
    • Manages and works with the leadership team to recruit, hire and train staff
    • Completes Human Resources related tasks like new employee paperwork and payroll
    • Leads weekly leadership meetings
    • Creates weekly schedule 2-3 weeks in advance.
    • Works with team to develop new staff training when necessary
    • Delegates responsibilities strategically and thoughtfully to help develop and challenge fellow team members.

    Requirements

    • 3 years of Hospitality or Customer Service experience required
    • At least 3 years of Management experience preferred
    • Proficient in Google Suite and Microsoft Office 
    • Excellent communication skills
    • Excellent time management and organizational skills
    • Ability to adapt quickly, learn from feedback, and implement changes

    Salary: Competitive and commensurate with experience. 

    Responsibilities

      Requirements